I have been working for my current company for about 4 years now. I started off as a help desk analyst, but quickly busted my butt and studied and got promoted to Senior Help Desk Analyst about 2 years or so ago.
Thing is that they said they want me to do alot of tasks relating to engineering and administrator functions. They said that I would get a job title with Associate Systems/Network Engineer, but that was like two years ago. When I ask them about it now, they keep avoiding the situation and are complete asses about it all. I am getting screwed in the pay also, and thinking that maybe if they bump me up to that title, they will have to pay me more.
I mean I am doing a huge things not help desk related ranging from a huge VMWare Ace rollout to thousands of computers, and lots of VMWare server ESX migrations and administration. I also assisted in other tasks such as making the whole 4 story building wireless ready and implementing/configuring WAP points. Recently I have been in charge of the help desk (basically manager over 15 help desk reps) and tons other duties including lots of a range of subjects related to everything imaginable. The good thing about working for a company with about 6000 workers I guess.
I am not the only person they are screwing. The main SDE service desk admins and sharepoint admin left the company a couple weeks ago, and they took one of my coworkers and gave him both responsibilities of SDE and Sharepoint admin. This is obviously alot of work for both responsibilities to have someone do, and they are keeping his title as “Help Desk Analyst” and refuse to change his title. Again probably cause they are paying him help desk salary and they are cheap and dont want to bump him up in scale.
Question is, I spend 30 hours a week studying a wide array of materials ranging from OS to Vmware to Cisco networking and honestly if you see the things I am doing for the title “help desk” is unbelievable.
How does all this work, for when another company wants to call my current employer. They will call and see that my title is help desk analyst. Like they are going to believe me when I put all the things I do on the job. Can they even ask my current employer what my current job title is or what I do?
Any help or tips would be great
If you leave under good circumstances, you should be able to have your title changed just before leaving the company (since it won’t affect your pay).
If this is too much trouble, I would just put a more accurate job title on your resume, whether it was “officially” changed or not. Make sure your references and prior managers/ supervisors know about this just in case. No one should have an issue with you putting a job title that accurately reflects the job that you do on your resume.
on: 16th October 08